Sara Hashash and Roger Waite
Download your 2 for 1 Pizza Express voucher
YOURS for a few thousand pounds: a freshly laundered online reputation.
Internet surfers suffering campaigns of written abuse and the dredging up of humiliating pictures from their past are being offered the opportunity to bury their embarrassment under reams of positive coverage.
The services ensure that only friendly entries appear on the first few pages of results when a client’s name is run through search engines such as Google.
Firms offering the services include Tiger Two and Distilled, based in London, and Reputation Defender, which has its offices in California but has taken on British clients.
Michael Fertik, chief executive of Reputation Defender, said one of his clients was an academic psychologist in London anxious to “bury” the fact he had written about his own depression.
“Demand for the service is extremely high. Almost all our customers are private individuals and our top clients are high-pro-file business people,” said Fertik.
He charges $25,000 (£12,750) a year for his basic services, rising to £300,000 for the premium version.
Typical forms of online abuse – known as “trolling” or “flaming” – include the placing of compromising photographs on social networking sites such as Facebook. For many net surfers, typing their name into Google can yield pages of attacks on their integrity, professional skills or sexual prowess.
Sometimes abuse can be more serious, ranging from unsubstantiated criminal accusations to bogus obituaries of a victim’s child.
When words are typed into Google, the entries that show up on screen are usually ranked by the number of other sites that provide links to them. Negative coverage tends to attract more links, pushing it to the top of search results lists.
So-called reputation cleaners counteract this by creating numerous links to positive coverage of a person or business.
This weekend, for example, the first page of Google entries for the supermodel Kate Moss makes no mention of her being caught up in a cocaine-snorting scandal in 2005 – instead, it lists flattering profiles and the home page for her own clothes collection. Mentions of drugs do not appear until the top of the second page.
Shaun Parker, co-founder of High Position, a firm that improves clients’ profiles on search engines, said Moss’s Google results showed all the signs of having been laundered. “There is no doubt about it: this has been ‘done’,” Parker said. “It’s not a coincidence at all that the story about drugs is at the top of the second page.”
A spokesman for the supermodel declined to comment.
In addition to full cleaning services, firms offer more basic help from as little as £10 a month, such as tracking the use of a name online or providing monitoring services to parents to check their children’s MySpace and Facebook pages for the posting of inappropriate material.
Others will contact websites publishing defamatory material and ask them to take it down.
In theory internet users in Britain can sue website operators and internet service providers if libellous material is posted. But few cases have been successful and it often proves nearly impossible to trace who is responsible for particular sites.
With almost a billion Google searches made every day, alongside an estimated 1.6m blog postings, it is harder than ever for internet surfers to know or control what is being written about them.
“People can say virtually anything and it’s there in the public domain,” said a spokes-woman for Tiger Two, which helps high-profile and celebrity clients control their presence on the net, charging £2,000-£5,000 a month for its services.
Recent victims of online embarrassment have included two of Britain’s top junior tennis players. Last September, David Rice, ranked as the country’s second-best junior male player, and Naomi Broady, the national under18 champion, were suspended by the Lawn Tennis Association because of photos of them drinking and partying on the social networking site Bebo.
Will Critchlow, a director at Distilled, said of his service: “It’s not about hiding it. It’s about getting the other side of the story across.
“We are not in any way interested in helping someone cover up something illegal. We research all our clients thoroughly.”
Industry sectors news at a glance. Interactive heatmap, video and podcast
Get ready for the winter sports season, with our resort guides and snow reports
We are backing British business, what is the confidence of the nation and what businesses are succeeding?
Enjoy further reading from Travel to Fashion, Business to Sport, discover more
Shortcuts to help you find sections and articles
2006/06
£POA
Surrey
2009
£114,950
Derbyshire
The best policy at the
best price
Be Wiser Insurance
£POA
Surrey
Highly competitive six figure
Nationwide
Swindon
Competitive benefits package
Chartered Institute of Builders
Ascot
Competitive salary + benefits
NHS Direct
London
£125K
Meltwater News
Nationwide Positions
With Part Exchange Crest Nicholson could get you moving.
Award-winning riverside development, SW11.
Luxury apartments for sale from £350,000.
Find out more about our luxurious apartments and houses for sale in the heart of Sussex.
for sale in the French Alps
from E189,000.
We're offering extra savings on Voyager & Adventure of the seas Mediterranean Cruises fr £549.
Book by 28 Feb!
Includes 3* accommodation throughout, a 15 minute Apollo night helicopter flight down the Las Vegas strip and United Airlines flights from Heathrow.
Same break by air costs £189. Valid for weekend travel until 31 Aug 10.
Get covered on your travels with a superb range of policies at great prices
Visit InsureandGo.com
Family friendly villas with Quality Villas. Book with the specialists.
Contact our advertising team for advertising and sponsorship in Times Online, The Times and The Sunday Times, or place your advertisement.
Times Online Services: Dating | Jobs | Property Search | Used Cars | Holidays | Births, Marriages, Deaths | Subscriptions | E-paper
News International associated websites: Milkround
Copyright 2010 Times Newspapers Ltd.
This service is provided on Times Newspapers' standard Terms and Conditions. Please read our Privacy Policy.To inquire about a licence to reproduce material from Times Online, The Times or The Sunday Times, click here.This website is published by a member of the News International Group. News International Limited, 1 Virginia St, London E98 1XY, is the holding company for the News International group and is registered in England No 81701. VAT number GB 243 8054 69.