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What’s going on? Is Google trying to take over the world’s information and worm its way into our consciousness? When he said he could implant a Google chip in our brain, was Brin not joking, after all? Or have we all got the wrong end of the memory stick?
You only have to spend a few hours in the Googleplex, talking to Mayer and fellow Googleytes, to realise that, if anything, Schmidt was being conservative. Instead of worrying that they are going too far, Google’s top team talk, with poker faces, about a “300-year mission” that will eventually see almost everything – including, perhaps, one day you and me – linked to the web and searchable online.
Google’s techno-dream comes in three bytes. The first is loosely referred to as “universal search”. Scribbling frantically on a whiteboard, Mayer, Google’s head of search products and user experience, says the web is currently “very limited and primitive”. It consists mainly of words, images and some music, mostly created in the last few years. There is much, much more that could – and should – be online. At its simplest level, this includes every film, TV show, video or radio broadcast ever made; every book, academic paper, pamphlet, government document, map, chart and blog ever published in any language anywhere; and any piece of music ever recorded. Google is currently developing new software that will scan millions of new sources of information to give richer search results.
Mayer illustrates the idea by googling her hero, Apple’s founder, Steve Jobs, on her PC, which already uses an experimental version of universal search. The results include video news archives, the latest news on the iPhone, highlights of Jobs’s career, and up-do-date news stories. “You get six searches for the price of one,” she says in her curiously giggly voice.
So far, so uncontroversial – but there’s much more. Mayer and co argue that to be true to its mission statement of “organising all the world’s information and making it universally accessible and useful”, Google should be about more than searching for words, images and music; it should be about finding objects and, eventually, people. Any item that can be fitted with a radio-frequency identifier – an electronic tag called an RFID – can be linked to the internet over local or national WiFi networks. Retailers already use this technology for stocktaking, and fleet managers track buses and taxis this way. Why not, asks Mayer, “take the things you care about – your watch, your phone – stick little tags on them and watch for their receiving signals”? This is not a joke. “It would have been really useful to me yesterday when I lost my cellphone while it was out of power. It took me half an hour to find it had fallen behind a dresser.” And why not go one step further and tag your partner or your children, so that you can find out where they are whenever you want? Googleytes point out that we already do this with newborn babies and pets.
The second part of Google’s techno-dream is “personalised search”. Google has just launched iGoogle, a new turbocharged version of its regular search service. It allows Google to monitor our search and web-surfing history, so that it can find out who we are, how old we are, what job we do, whether we are married and have children, where we go on holiday, what we do in our spare time – anything, in fact, that it can glean from our web-surfing, which, since we do so much online these days, means pretty much everything. Google wants us to sign up for iGoogle on our PC, and also to install it, along with Gmail, Google Maps and Google Earth software, on our mobile phone, so that it knows not just who we are but where we are in the world, 24 hours a day, thanks to the satellite-positioning chips starting to be included in mobile phones. “Our goal is that you can, if you want, search for anything, anywhere, any time,” says Douglas Merrill, 37, Google’s chief information officer.
The final piece of the Google future is called “cloud computing”. Instead of using the internet to search for information that we then copy and use to work on documents stored on the hard drives of our computers, using the software on those computers, Google wants us to create all our documents online, to work on them online using Google’s web-based software, and to store them online on Google’s vast global network of servers. Google has recently launched its own web-based software programs – called Google Apps – that enable us to create password-protected word files and spreadsheets, edit them and store them online. These applications – along with Gmail, Calendar, Google’s online diary, Picasa, its picture-management and storage system, and Presentations, its online version of PowerPoint – mean Google will provide all our computing and storage needs, not on our PCs but, as Mayer puts it, “in the computational cloud”.
Google’s overall goal is to have a record of every e-mail we have ever written, every contact whose details we have recorded, every file we have created, every picture we have taken and saved, every appointment we have made, every website we have visited, every search query we have typed into its home page, every ad we have clicked on, and everything we have bought online. It wants to know and record where we have been and, thanks to our search history of airlines, car-hire firms and MapQuest, where we are going in the future and when.
This would not just make Google the largest, most powerful super-computer ever; it would make it the most powerful institution in history. Small wonder that the London-based human-rights group Privacy International has condemned its plans as “hostile to privacy”, and EU ministers called Google’s vision “Orwellian”. Even John Battelle, one of the net’s leading evangelists, who co-founded the technology bible Wired magazine, and wrote The Search, the definitive study of Google’s rise, now says: “I’ve found myself more and more wary of Google, out of some primal, lizard-brain fear of giving too much control of my data to one source.”
It all begs one key question: why? What makes a bunch of California geeks who are relaxed enough to spend their lives creating extraordinary products – and then give them away for nothing – suddenly want to take over the world, or at least its information?
To Googleytes, the most surprising thing about the row over its plans for the future is that anyone is surprised at all. Its founders have always envisaged a vast super-computer that connects everything and everyone. Ask Craig Silverstein. He knows because he was there at the beginning, when Brin and Page were graduate students messing about with algorithms at Stanford University, California, when they should have been out getting laid. Silverstein is a man for whom the word “geek” could have been invented. He is young – 34 – thin, has a beard and speaks softly. He does not like to travel more than once a year. He was Google’s first employee and, even though he is now worth £250m, he still turns up to work every day because he “likes solving complex software-engineering problems”. We meet in another anonymous meeting room with no windows. For a firm that expects us to tell it everything about ourselves, Google is remarkably coy about revealing the simplest information about itself – such as what its executives’ offices look like. Interviews in the executive suite are banned for fear that journalists might uncover its software secrets.
Over coffee, Silverstein, now director of technology, explains that, from the earliest days, Brin and Page envisaged a super-connected computer. “The vision of search has always been broader than has been portrayed in the press,” he says. “We would explain it every chance we got. I don’t think the press misunderstood it. It was just that they were focused on what the users were into at the time.” He recalls one example that shows that Brin and Page imagined that one day even the smallest “stuff” would be online. “When we were doing the first research, we used to eat in Whole Foods [an organic supermarket chain]. We talked about using search to find out what aisle the salt is on. Instead of having to look at the big signs at the top of each aisle, you could use a search engine to tell you where in the store everything is, and maybe graph it out for you.”
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