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It was supposed to be the project that would drag one of the nation’s favourite hobbies into the 21st century.
More than 250 million records of births, marriages and deaths - a family history of Britain since 1837 - should have been freely available to search online by next May.
However, the multimillion-pound scheme has suffered the same curse as many Government IT projects. It is now running over a year late, according to the Office for National Statistics (ONS), and “mid to late 2009” is the new best guess for when the online index will be available.
Meanwhile, the traditional method of finding the information is about to get harder as the longstanding paper versions are removed from public view - a move that has infuriated historians, genealogists and amateur sleuths trying to trace their family trees. This normally mild-mannered band, swollen in recent times by the many people inspired to trace their ancestors by Who Do You Think You Are?, the BBC TV programme, are unhappy.
“It is grossly inadequate,” said Maggie Loughran, administrator of the Federation of Family History Societies. “The whole thing is an absolute shambles. Like so many government IT projects, it has been badly managed.”
In October the Family Records Centre in London will begin boxing up the huge bound volumes of indexes that for many years have been the starting point for thousands of historical hunts.
They will be sent to storage in Dorset and from then until the new Digitisation of Vital Events (Dove) online scheme takes flight, researchers who need to conduct a national search for a “vital event” before 1984 will have to rely on examining a microfiche on the upper floor of the centre. There will be even more disruption in March when the facilities are moved from their home in Islington, North London, to the National Archives in Kew, West London.
The closure of the Centre’s office in Islington has been brought forward from March 2008 to November in part because the ONS, which must vacate its present site in Pimlico, needs a new building.
It is also, according to a spokesman, because of a “fall in visitor numbers” to the Islington site.
“We have done absolutely everything we reasonably can to minimise disruption during the transitional period,” the spokesman said, adding that more microfiche copies and microfiche-readers would be made available at Kew.
He added that some local libraries around the country hold their own microfiche copies and that researchers could pay for online access to the index through commercial sites.
However, because of the delays with Dove and the centre’s closure, the transitional phase - when there will be no free access to the national index other than on microfiche - will last at least 18 months rather than the two months originally planned.
Ms Loughran said: “I am an experienced researcher and I have trouble reading the microfiches.
“People are not going to be allowed to see the original paper source of the index, but will have to rely on a secondary source, which is incomplete, as the microfiches have not been updated with corrections and additions since they were made in the 1990s, and which are not easy to read.”
The Society of Genealogists described the looming situation as “wholly unsatisfactory”, and accused the ONS of breaching its statutory obligation to provide a publicly accessible index to to births, marriages and deaths.
Michael Tringham, chairman of Hoopers, the probate genealogy company that traces unknown beneficiaries of wills, said: “The closure of the FRC, which has been a public facility for over 150 years, and the lack of an adequate replacement is a scandal.
“Since 1837 the indexes have been available by statute to view for free. Microfiche are wholly inadequate, and are not going to be any use to members of the public. They are not user-friendly.”
“Furthermore, from November 2007, the records themselves will have to be bought online and sent to people by post as the FRC collection service will close. This will mean delays and unreliability for everyone from us to passport applicants.
“These documents are so important to us. They are our lifeline.”

Natasha Kaplinsky, 34, the newsreader, said that she wept after learning how members of her family were massacred during the Holocaust. Ms Kaplinsky, who is descended from Polish Jews, was undertaking research during filming of the BBC One series Who Do You Think You Are? in Slonim, Belarus. She said: “It was horrific.”
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As a regular visitor from overseas, cramming in as much as possible in the one area is vital. SOG, Guildhall, LMA, etc are all in close proximity, providing the opportunity to dash from one to the other during the course of a day, whereas making the journey to Kew takes considerable time via public transport, or by car, time spent re-orientating and familiarising yourself with the processes and inevitable upgrades and changes at Kew, means allocating an entire day there with a lot of advance planning and a good working knowledge of the systems used.
It would be a shame to lose the readily accessible facilities in Islington - a convenient locality for everyone. Financially, it's not recommended that we 'put all our eggs in the same basket' so why our archives and heritage?
Susie Woods, Melbourne, Australia
The initial concept of moving the FRC from close to the London Metropolitan Archives, the Society of Genealogists and several other important information resources was flawed. A visitor to one of these places finds it very convenient to visit a second one the same day. Going out to Kew means committing a whole day rather that a few hours whist in central London. Being unaware of the several inadequacies of the non-paper versions and deciding that these new technologies are to be the only resource in the future is pathetically incompetent. The on-line census data available at FRC is riddled with errors. There needs to be a major outcry to stop this in its tracks and keep the paper and film records available in the FRC in Islington. The civil service that thinks it knows better needs to take a long hard look at itself and put their customers before their own self interest. Whoever is due to occupy the building in the future cannot have the same degree of need to be in Islington.
I stimson, Rugby, UK
From top, the grandiose IT scheme, to bottom, the production of certificates at Southport, this reeks of the public service culture; arrogant, self-satisfied, seedy and slow. Such a contrast between the customer oriented speak which Government Departments have learned and the sneering, cynicism of the cheerless staff who hold customers in contempt.
Ted Fine, Herts, UK
It is a very good idea to move all the "The National Archives" to one place. There is only one problem with it; that is it is in the wrong place! The TNA at Kew, SURREY is easy to get to if one lives in Richmond, Kingston-upon-Thames, or even Leatherhead, but the transport system to arrive there is poor from central London and takes about one hour via the North London Line or the District Line. The car parking is adequate at present, but there should be plans to increase the parking spaces after the "Big Move". I feel sure that more people will need to travel to Kew by car than public transport.
The government has been saying that we should make more use of the busses and trains. The move to Kew is likely to see this policy turned on it's head.
Think about all the of the facilities near FRC. Society of Genealogists, The Metropolitan Archives and Guildhall, to name few.
Come on the government think again, or at least think for once! Votes are at stake here! Autumn General Election?
Bernard MEECH, Braintree, Essex
What did you expect? This Government - presided over for ten years by a Prime Minister who had no idea how computers worked - has fouled up yet again. Is there nobody in New Labour who can negotiate an IT contract and then hold the contractors to their commitments? Microfiche viewers are no use whatever to people with less than 20:20 vision and it seems that Kew will be even more overcrowded with patrons than the FRC and its predecessor premises which usually resembled the "Black Hole of Calcutta".
All we need now is a fire of flood at Kew and the nation's heritage will just disappear - as, I suspect, the Government wanted it to! Why should the humble proles be allowed to know more than Government Ministers and Civil Servants think is good for them?
Adrian Martin, Birmingham, UK
Typical inefficiency of this government. When will they learn that everything they touch turns to dust. Talk about complicating the simple. This seems to be the tenet that they adhere to.
kerry bruce, Stockport,
It is quite clear that management consultants have moved into yet another area of government. They have destroyed the FRC,and now they are moving on to The National Archives.
They are attempting to squeeze the FRC into the building at Kew,claiming it is all well,but in reality it is becoming a complete shambles.
The building that houses the nations archives(TNA) was bulit for just that and that alone.To allow a group of people who know nothing about archives, to completely destroy our heritage is another example of this government's total ambivalence and acquisence to management consultants.
It should be stopped.
peter gallagher, london,
Is it a coincidence that about the same time the early closure of the FRC facility was anounced, Ancestry withdrew free access to the indexes on their site.
The ONS must negotiate with Ancestry for the return of that free access until such time as DOVE is complete. If ONS are quoting mid to late 2009 now, heavens knows when it will actually be delivered.
John Feast, Sandhurst, UK