Jonathan Richards
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Apple was today monitoring the latest mini-crisis to hit its much-hyped iPhone after some users began reporting that the touchscreen did not work.
Threads on several Apple forums – including the company's own – have been devoted to the problem, which causes parts of the device's screen to go 'dead' and stop responding to the touch of a finger.
Typically the dead spot is a strip about half an inch wide that runs the width of the iPhone's screen as it is held vertically, users experiencing the problem said.
In one case, the strip ran across the Unlock button, which meant that the user was unable to answer the phone when it rang.
"On the main screen, I can't hit the button for clock, calculator, notes of settings," 'Gwas', a user of the Apple-dedicated site Mac Rumors, wrote. "For text messages, I can't hit the send button. On the phone keypad I can't hit the 7, 8, or 9 keys."
Another complainant wrote: "Now like 1/4 of the screen – starting from the bottom – doesn't work."
The problem, which was first reported two weeks ago, cannot be fixed by running any of the updates Apple has issued for the device, nor by resetting the phone, affected users said.
Some whose screens were broken reported that Apple had been willing to replace the device, but others complained that the company had demanded a fee for loaning them an iPhone while theirs was being repaired.
"They refused to give me a replacement phone and would not waive the $29 fee for a loaner," 'Tjrub' wrote on the Apple Insider site.
Threads given over to the 'dead spots' on Apple's own site had been deleted, one user said, suggesting that the company had recognised the problem was widespread.
Times Online found one touchscreen-related post on the Apple site, submitted early this morning, which said: "The bottom of my touchscreen is completely dead – only a few inches work. Can anyone help me?"
Apple has so far not made any statement on the issue, and was not immediately available for comment today.
The touchscreen issue is the latest in a series of complaints that have been made about the iPhone. Others have suggested that the device's AC adapter is unreliable and that the device's security is weak. One owner is also suing Apple alleging that the company misled customers about how long the battery would last before needing to be replaced.
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I bought an iPhone and it was wonderful to use for the first 2 weeks, until the screen froze and the whole of my touch screen didn't work. people can phone me but i can't accept calls i can't do anything with it!
Tom, Manhattan,
unike Mike from spain, i have an iphone. In fact, i'm writing this on it. The call quality is NOT inferior in any way, and there is no sub $300 phone that functions like this one. I geet e-mail's from anywhere, full internet anywhere, and can even open word docs as attachments. I have had zero problems. Yes i have used the other phones out there and the interface and user experiance on this phone is nothing short of revolutionary. Oh,this is coming from someone who never cared for apple. I'm not employed by them or paid by them. Just try one. If you don't like it, then don't buy one.
Scott, LA, California
Sitting in Starbucks, not having to pay extra to go on-line, being able to read the latest news from UK and US papers and media, reply to e-mails, texts, on the train is what I call the 21st century. Phone and Internet worked fine in England for the past two weeks. Each to his/her own. The features are endless and the slickness and style brings smiles to everyone who has played with mine. Carry on Caring.
Dressler , manhattan, US
i returned my iphone on day 15 and recieved a replacement.
a horizontal section of the phone from end to end stopped responding to touch. it's position was about the height of the QWERTY row in the keyboard screen. i could drag maps until reaching that position on the screen, at which point the drag would stop, and upon continuing further, the screen would begin responding further down and the drag would resume.
synace, midnightbox.com,
I have no sympathy whatsoever for those techno heads that must have the latest IT fashion gizmo. All reviews of the iPhone show it to be significantly inferior to low cost cellular phone for calls so I wonder just why people want this piece of crap. Its music features may be great but in the other departments like camera or phone they suck. In virtually every case where a manufacturer tries to combine multi-functionality in a product, you end up with a severely compromised product and this is no exception. If you want a real quality digital camera, there are plenty around at sub $300 that beat the pants off any phone camera. If you want a quality phone, likewise there are plenty of good sub $100 phones around. Even Apples iPod player although very good it comes with a high price tag against others at half the price. Many people change their phones annually for a variety of reasons, but I wonder just how many will change a $600 iPhone annually.
Mike, Alicante, Spain
Sorry - what were the preceding complaints in this 'series' you mention in the first paragraph ? No. I can't remember either.
Andy, Birmingham,
my wife's phone did the same thing, it was a simple fix. power off the phone then turn it back on and voila! good as new
Paul, houston, tx
Peter - the list of exploits in Apple's own documentation for the security fix is long and almost certainly not exhaustive. Worse still, it's impossible to install the fix in a timely manner - you have to wait up for iTunes regular update schedule to pick it up first. (Up to seven days, presumably more if you're away from home or don't sync regularly.)
And worst of all, the social engineering side is wide open for iPhone. Put your malware on a website and then publicise it by saying you've found a way to run third-party apps on the phone - people will flock to it.
Ian Kemmish, Biggleswade, UK
The devices security is weak? How about a little more detail on the accuracy of that statement, or would that conflict with the generalised and ill informed tone of your piece?
A security company reported that there was a way to gain access, however they noted this was virtually impossible, and is even more so now after Apple released a software update.
Peter Harrington, London, UK