Virtually all websites that you download from will not be able to match Virgin's download speeds, 8Mbps is VERY good. If you want 20Mbps downloads then you have to subscribe to websites that offer download services that quick. BT's service will not improve a website's ability to deliver quicker.

Chris, Northampton, UK

I had enough with the "so called" 8meg package from BT, as I was only getting about 3.5meg most of the time for £16/month. I left BT and went to O2, 8meg for £7.50/mth, I normally receive 6-7meg but has been as high as 12meg. All call centres are in Scotland, they are friendly and cheap. GO with O2!

Wayne Tigwell, Petersfield, Hampshire,

We are on Sky, and have no complaints about the speed. Best ISP I have ever used.

Jennifer Hynes, Plymouth, England

I'm on Virgin Media 20meg service and getting downloads similar to if i we're signed to an 8mb service. As you can guess all call centres are placed in the far east where none of the conversation makes a difference to your conenction. Never go with virgin...wait for fibre optic BT or similar

Lawrence, Stafford, UK

Stop calling mobile Internet BROADBAND! It's not, it's as bad as dial up.

nickyburnell, Barnstaple, UK

It's about time bt broadband came under the same scrutiny as water companies and fined for poor performance I have had trouble with bt broadband for 5 years paying for a service i'm not getting I'm regularly cut off for days on end.the attitude of bt in this country is absymal,reason no competition

trevor morris, swadlincote derbyshire, u.k.

Why not (and not just for broadband) require the seller to list the MINIMUM guaranteed?
That would make it much easier for trading standards and the consumer.

Steve, Derby, England

I've just checked my download with the Plusnet speed check
and can say it is a regular figure:

Download 339kbps Upload 360kbps

This costs me £14.99 ! And I have complained !

Some people don't know when they are well off!!

Robert Poole, Wolverhampton, UK

William: It is impossible for your ADSL exchange to be in Kent when you live in Fife. An ADSL signal cannot travel the length of the UK, it is designed for very short distances from exchange to user. That is why many people don't get great speeds, becasue they are too far from local exchange.

Toby H, Oxford, OXON

Yep! I pay for the NT Broadband package "up to 8Mb" but it varies from 400kbs to 2.5Mbs and is constantly changing. I could give some of mine over to BT Fon but who would strip themselves of some of so little? If I got what I pay for then BT Fon would be worth the trouble and get me some money back.

Derek Golding, Glengarnock, UK

about time, im on 'upto' 20mb in fact i only get 10mb! its pethetic!!

Frankie, St Helens, UK

Broadband internet services are sold on a contended basis where on a line the total available bandwidth is shared between users, so if an 8 Mbs service can be shared between anything up to 50 users for domestic services there are services with 20 ,10 & 1 users but the cost is very much higher

Harry Clark , Aberdeen , Scotland

Yes I'm with talktalk and live in fife scotland, theres only one telephone exchange in Glasgow and where am I linked to.. Maidenhead in Kent. I should not complain because my broadband if free. I get on avarage 3.5Mbps.

William Wilson, Cowdenbeath, Scotland