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Oh dear. This is the part of a negative review where I say how much I usually like a company’s products before taking apart its latest creation. So prepare yourself.
I love BlackBerrys. I own one. I adore it. I spend too much time with it.
But that’s exactly why I’m so disappointed – no, I’m appalled – with RIM’s latest offering, the Blackberry Storm. Using it for the past few days, left me with feeling like how I do about Robert De Niro movies these days. Why are you tarnishing your legacy with this shoddy offering?
You see, for every good feature with the Storm, there’s an aching, glaring, gigantic flaw that makes you want to bash open your head with it. Where to begin?
Oh yes, the Storm can’t connect to wi-fi. Anyone with any experience of a smartphone, like the iPhone, knows that they are great because they can connect to the internet using a 3G connection, wherever you are. This 3G connection, however, is not “superfast” - a claim that has got Apple into trouble recently when advertising its iPhone. Your broadband connection at home is far faster, so you want to be able to connect to your home wireless to allow the phone to run to its full capabilities. The Storm can’t do this. It is a critical problem from which the phone cannot recover.
But there are more problems beside. The software on the phone is a nightmare. It is slow and glitchy. Sometimes you can quickly move between playing music and then switching to surfing the internet on a browser. More often though, you would have to wait as the screen freezes for a few seconds before working again. This is incredibly frustrating.
Granted, this software problem may have been just a problem with the review copy I was sent. But it is a complaint that has been echoed by many other first-time users since. The Storm feels like it has been rushed out to market. The cynic in me notices that Christmas is around the corner.
The hardware itself is quite nice. Its key feature is the clickable touchscreen, which for the most part, is something I like a lot. Instead of tapping on a pane of glass, you press down on the screen, so it is far closer to typing on a physical keyboard.
Closer yes, but not close enough. Typing at keyboard speed is still impossible. This is because the screen is essentially one big button that can only be pressed down once at a time, unlike tapping various different keys on a physical Qwerty board. The clickable screen is an improvement on the iPhone, but not as significant an advance as it first seemed. If you want something to bash out a sizeable report at short notice, the old Blackberry remains the phone of choice.
There is something clearly wrong with the battery as well. After charging the phone overnight it was so hot that I could barely hold it. One of my favourite things about my old BlackBerry is how little charging it required. I can still go about five days before my old Blackberry requires juicing up again.
The Storm, however, eats up battery life in a way I haven’t seen in a phone in years. For example, I left it in a bag unused but not turned on for a day and half. The phone was dead when I tried to play with it after that.
These are all critical problems for the Storm because it was never going to compete with the iPhone on one key area: applications.
The App Store has made the iPhone much more than a flashy device, because developers have independently created thousands of new features for the phone - everything from GPS navigation systems to a virtual lightsabre.
The innovative applications are part of the reason why Google’s Android system, which runs on the new T-Mobile G1 is “open source” – allowing developers to edit and change the software as they see fit. To compete with Apple, Google needs others to come up with clever add-ons to keep the Android system fresh. RIM’s application list is extremely short in comparison with Apple and Google.
There are many things I like about the Storm, though. The design is clean and stylish – even though some friends thought it looked and felt a bit fat and heavy. The speaker is loud and surprisingly clear for a phone. The video quality is excellent. Downloading music straight onto the phone from is surprisingly quick and easy. Calls could be heard loud and clear. There were no reception issues from where I live in London.
But the Storm is a missed opportunity. If only RIM had got the basics right – if only they had solved the software issues – this phone could have been an iPhone killer. But the Storm isn’t close.
I dearly hope they fix it for a new version. In the meantime, I admit, my head was briefly turned by the flashy newcomer that offered everything and more. But it was all too much, too soon. So I’m heading back to using my ugly but efficient BlackBerry Curve instead.
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I have a Blackberry Storm. Its complete rubbish,
I downloaded a Blackberry update from their site, this update re-set my phone to its default settings loosing all data, photos, contacts etc:
Freezes, looses calls, never know which position the screen is in, battery life is a joke.
Dont get one..
Lee, London, UK.
Absolutely horrible...freezing, Bluetooth pairing, slow and heavy....do NOT think you'll ever be happy with this phone.
Mitch, Ottawa, Canada
I just gave my Storm back after giving it one month. At least every three days the phone required the battery to be pulled in order to unfreeze the screen. The salesman at Verizon was very cool and exchanged it for a Blackberry Curve 8330 and I love it.
Vince, Brook Park, USA
The blackberry storm is a complete disapponitment in its class the phone will just refuse to ringout, and making me to loss very important calls.i completely agree with others it should be discarded.
Rufus Awharitoma, Ireland
Rufus Awharitoma, Dublin, Ireland
I'm afraid I have to agree 100% with this review. when renewing my contract in March I hastily negotiated with the salesman to let me have the Storm for a fraction of what an iPhone would have cost me - now i'm stuck with the thing for 16 more long months
Joel, Bath, UK
Agree with much that has been said. If you can get past the touch screen key board feel and slow typing, the most frustrating thing is the Storm's constant rebooting of itself. I have spoken to others who say the same thing.
Blake, New York, US
The blackbery Storm is not a useable device...........do not be tempted to buy it.
yours sincerely
an ex blackberry fan of 5 years.
s smith, london,
Call me crazy but a phone, any phone, should have a working microphone. I am about to get my 3rd smartphone since Valentines day.
Aimee, Orange, CT
Have had my BB Storm for a month, I agree that the battery life and the missing Wi fi capability are issues that need addressing, but I love this phone. This is my first BB and I find that the applications available for it are many and varied, after being a nokia nut for years, I feel I missed out.
Karen, South Yorkshire, UK
I thought it was just me. I'm on my 3rd Storm since Christmas. Just decides to reboot on it's own whim. Charge only good for 1 day. Drops last half of charge in 2 hours and freezes. Sit next to someone in airport or on plane with IPhone and drool with envy. Wish I had the IPhone apps.
John, Atlanta, U.S.
Don't know if I've just been unlucky but I'm now on to my 3rd blackberry storm. First one the camera stopped working after taking 2 photographs came up with mess. saying "close all applications "when I tried to open camera.
2nd phone videos wouldn't play back. "Wrong format" was mess. fed up
pamela, Ayr, Scotland
When my Storm is charging, if I receive a call which I take, in the middle of conversation on it s own Storm switches to speaker mode and there is no provision at that point to switch back to hand set. One day I accidently realised that if I unplug the power supply, it went back on handset mode.
Abhay, MK, UK
I think the problem you may be having with cutting in and out is that when you hold the phone between your shoulder and cheek, the mute button pushes repeatedly.
Scott, Washington, DC, USA
storm has been a tiring experience after having used a curve without any problems over the past18 months, in less than a week I have suffered the loss of connections on many occassions due to very little signal strength possibly 1 bar the curve and the storm side by side the curve shows full 5 bars
graham, Petersfied, UK
While talking on the Storm people tell me I keep cutting out. I have no idea why this is and it is very annoying. It happens all the time. Does anyone else have this problem?
Teresa Woltman, Bernardsville, USA
Using a storm, I have noticed some lagging issues while changing screen orientation. The device froze once while playing a video i downloaded. The battery life is great for a touchscreen phone. Being someone who has used blackberry for a LONG time, i can tell you that the phone is SOUND.
Bryant, Tallahassee, USA
Im sorry but all these negative comments arent really jusitified! The storm is a mobile phone... if you want to hardcore browse the internet use your laptop! the battery life is fine if you tweak the settings,iphone is a gimic the storm is a proper piece of kit, and i love it!!!!
Sebastian, Aberdeen, UK
Take the battery out once a day for ten seconds while the phone is on. Bugs and glitches fixed :) plus they are coming out with a software update
Kristen, Murfreesboro, TN, USA
I switched from ATT to Verizon to get my hands on the all mighty Storm, only to be let down. I only had the phone 5 days and experienced mutiple lag delays. It got so bad that the Storm froze twice and I had to withdraw the battery and allow the phone to reset. I was so dissapointed.
Nahabi, Los Angeles, USA
I have to say, that all the complaints are valid, but it should be noted that with some internal tweaking and a fair bit of practice most of these can be overcome (excluding the slight lag and lack of wifi). Also worth mentioning that the battery life is nearly identical to the iPhone.
Sage , london, UK
I've had the Storm for 2 weeks, When I first got it I loved it, but then the problems came out , slow screen, bluetooth pairing problem, slow typing, short battery life. I stuck with it, I got used to the keyboard, I sorted the pairing, I got used to the operation of the Storm . Now I love it again
alan shellard, Trowbridge, UK
I'm so glad I got the
HTC touch HD (Blackstone) instead!
Ritz, Marston Moretaine, United Kingdom
I'm most frustrated with the fact that I can't save email messages on my 16gb memory card instead of the device memory which is limited. I have to keep deleting email messages as the device becomes sluggish.
The Blackberry storm device also, annoyingly, doesn't have a file explorer.
Kezie, London, UK
Help-
where do I begin?
This learning curve is more than I expected.
freezing is an issue as is the battery.
It is difficult to hold- switches apps too fast-
Working hard but I see a return coming !
disappointed
judy, Lancaster ,PA,
I think Im all against storm,disappointed of its slowness in response especially when you have your screen locked, the response is frustrating. Such an expensive outlook but much to be desired. There is a BIG failure where WIFI availability is not included. I wonder why??
Ash, KL, malaysia
I had the storm for appox 55 mins..I am so disappointed. It was nothing I expected with all the hype. It would not connect to my auto's sync system.. without much trouble, eg. removing the battery and attempting a cold boot.
I am not a big mac fan but the I phone is looking better day by day.
mikel, pittsburgh, usa
I'm searching for what to do or how to tweak the sensitivity of the touch screen. I'm trying and trying to get something to highlight and nothing will. And then when I do get the thing highlighted, it won't do as I ask. VERY disappointed so far, only had the thing since Tuesday before Christmas.
Susan, Santa Rosa, USA
I've had the Storm for 3 weeks now and I love it. The .75 update worked wonders and it's much more responsive. I love the full screen, media capabilities, and sure press screen. It's a more advanced device than the iPhone so naturally it has a bigger learning curve.
James, Atlanta, US
I am disappointed by the storm as well. My previous phone was a Treo and it did alot AND, was simple. This BB Storm is so hard to use and the freezing of applications is annoying. Also, when you lock the screen, and then unlock it, it takes up to 15 seconds before you can use it. Me No Likey!!
Jano, Chicago, United States
Still think Storm should have WIFI. No reason not to, because phone will still require the data package. 3G is mostly fine but better for VZW cause it alleviates network traffic. BB has more followers technically so the independent apps will come soon. Looking forward to that.
JKH, San Francisco, USA
I have been using Blackberries for many years and I was very excited to get the Storm. When it arrived and I astarted using it, I was very dissappointed. However, I made some adjustments to the sensitivity setting and practiced, practiced, practiced. It works great - no problems.
Jeff, NJ, USA
I have the storm, I got it on release day and yes I waited on line for it. That said, it has been working really well for me except one glaring flaw. The battery consumption does not come anywhere near what they claim. I charged it yesterday, and it's dead now 24 hrs later w/out hardly any use.
Barry, Cary, US
I will probably be returning mine. The space between the screen and the perimeter of the phone is cavernous. God forbid you use the phone in a drizzle or at the beach, there would be no way to prevent things from getting inbetween the touch screen and the hardware itself. Not impressed.
Peter , NYC, USA
I had the LG Dare for a few weeks and hated the small buttons on the touch screen. The Storm is a great improvement of this. I always know what I'm clicking. As for everything else... battery drains very quickly, it takes forever to respond to some commands, and it's VERY VERY glitchy
Chris, California, USA
i got the phone last tuesday and had to wait till thusday to port my number over - so I was itching to start playing with the phone. It is now Sunday evening and my overall impression is of massive disappointment - to such extent that I will be returning it tomorrow and getting a Bold instead
Andy, leeds,
very disappointed with phone - battery life less than a day, trying to select url's on the browser a nightmare, has frozen / crashed several times requiring battery removal,
Andy, leeds,
I can confirm all of the problems mentioned in the review and more. Battery life is a major problem for heavy users. Phone freezes all the time and browser is poor. Biggest problem is poor reception. Compared to the Curve reception is much much worse.
Surinder Kandola, London, England
The storm is a mobile phone right? If I'm at home I'm using my laptop not my phone on wifi.
When I'm mobile like phones are meant to be, 3G works great.
Hank, san simeon, usa
I would have to disagree. I have had my Storm for over week now and yes the battery was alarmingly poor for the first few days. But with a few changes I made in the settings..ie display brightness and auto dim, it made a huge difference! Also exit ALL apps that are not in use! Great phone!
jason, London, UK
I had the iphone which i felt was a good phone with a whole array of features, got bored (as i tend to do) and have now got the storm. I feel the storm is a slightly better device than the iphone and it looks prettier but i do agree that the verizon is nowhere near as quick as wifi.
Sajid Khan, Lozells, Birmingham, UK
For those that live in Montana and cannot access 3G, I really like the Storm. I am impressed with the Storm because of what I can access with it, especially in Montana. I do own an iTouch, but that is not even close to an iPhone. Some improvements would be nice, like battery life and software
Brett, Missoula, USA
I am having same issue with Storm's battery. I charged in the morning in the evening its gone :(
There might be glitch with the phone planning to take up with vodafone customer care apart from this I love storm really kewl gadget stunning screen and speakers
Still lost in the maze of How to dos :)
sathya, London, UK
I'm sorry but the 300-700kbps of the Verizon EVDO network is nowhere as fast as the multi-megabit speeds of wifi nor is it as cheap or available as corporate or home wifi networks.
-Mart
Martin Hill, Pwrth, Australia
I own a Storm. I have super fast internet access, it isn't glitchy and the battery lasts for a very long time. I use it primarily for texting, and emailing. I'm a fast typist however it does take a while to adjust to it. After adaption, you'll learn that it is a serious piece of kit. Thanks
BiBi, Beds, UK
I completely agree. Had the Storm for two weeks now and I am completely in love with it. I have used it to its highest potential and it always satisfies. No problem with any glitching or battery drainage and downloaded songs superfast from Vodafone Live. Typing is fantastic. Thanks
BiBi, Beds, UK
The storm does not need wifi because the the Verizon network is better, As far as using it at home I have several laptops and a desk top for a prefered way of getting on the internet. The i phone is great but lets face it the Storm gives it a good run for the money because the network WORKS!!!!
Jerry, Lake Elsinore, California, USA