Jonathan Richards
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Mousetrap: iPhone hippies queue for Apples
O2 customers determined to get their hands on Apple's new 3G iPhone caused the network's website to crash this morning as they rushed to pre-order the new device.
Pre-orders opened at 8am this morning, and within an hour the website had buckled under what an O2 spokesman described as phenomenal demand for the new iPhone, which goes on sale on Friday.
O2 said that 200,000 people had already registered their interest in the device online, but when pre-ordering - which will allow applicants to have the device delivered - began this morning, the site experienced some difficulties.
"Unfortunately we have had a few problems this morning - there was an unprecedented demand at 8am when the pre-ordering went live, but the site is working again now," an O2 spokesman said at lunchtime.
O2, which is the sole network on which the iPhone is available in the UK, said that the initial order of new iPhones had been split roughly in half between pre-orders, which can only be made online, and stores, which will begin selling the device on Friday. The company declined to specify how many phones it had ordered.
Separately, Carphone Warehouse, which also began taking pre-orders on its website today, said that the number of people who had registered their interest in the 3G iPhone prior to release was ten times greater than for the old device. It declined to release details of the number of applicants.
The 3G iPhone - a combined phone, web browser, and music and video player rolled into one - will go on sale in 70 countries by the end of the year, and promises faster downloads speeds and better compatability with e-mail programs such as Microsoft Outlook than its predecessor.
The new device will also be subsidised by operators, like other high-end phones but unlike the previous version, which customers had to buy outright for £269 in the UK. O2 customers on £45-per-month contracts will be able to get the 8GB iPhone free, while for £30 and £35 a month customers, it will cost £99.
Operators are hoping that the new pricing will increase demand for the device, which Steve Jobs, Apple's chief executive, acknowledged had been too expensive for many customers when it was released in June last year.
According to industry sources, Apple had been hoping to sell as many 600,000 iPhones in Europe last year, but the figure was more likely to have been between 300,000 and 350,000. In the UK, O2 was forced to cut the cost of the device to £100 in April, and in Germany, T-Mobile made an even more drastic cut, from €399 to €99.
The 3G iPhone is also expected to face tough competition from other manufacturers such as RIM, the BlackBerry maker, and HTC, the Taiwanese company, both of which are due to release new high-end phones onto the market this summer.
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The most frustrating thing has been trying to find out from O2 whether I have on order with them or not. Everyone I speak to says something different and contradictory. It's apparent that their back office who process orders isn't talking to their customer sales people, who are kept in the dark.
Stefan, Sheffield,
Yes it is a "cool" phone! It also has a very intuitive, market leading UI and the easy to use apps store. Thats what attracts people. The online stores of course ran out of stock. But any pre-orders should mean less chaos on Friday in the high street. Finally news of shortage =hype = sales ;)
Daryl , Devon,
What does "pre-registered up" mean?
Although I work in Belgium I live in the UK, but I was unable to pre-order online because orders are only allowed within the UK using the O2 site. Even though it is for delivery in the UK. Duh!
clivex, Bristol, England
nothing more than a fashion accsesory, Sony Erricsson Nokia, LG & samsung have had far superior phones out for months, boasting 5megapixel camera's, having an apple stampd on the front wont improve the sound of the music played by it, be wise, save your money & get a better phone on cheaper contract
graham robertson, Ayr, Scotland
I logged on about 11am, went through the sign up process, and placed an order without problem. Was I just lucky?
Matt Alexander, Harwich, United Kingdom
apple are launching this device in a lot of countries on the same day. The problem is not down to how many o2 ordered. it is down to how many apple have MADE. do you really think that given the demand (which was known by o2 due to pre order) they did not go to apple and ask for more devices.
liam, bristol, uk
Doom and gloom - recession on its way.
Consumers tightening their belts.
No demand for high tech gadgets.
I'm surprised the press hasn't buried this story.
Sid, Southampton,
Cutting the price from £269 to £99 shows how much people in the UK (Europe) were fleeced for something new and jazzy. At least it looks like the latest iPhone has a reasonable rate and Apple UK have finally come to their senses of reducing costs to increase number of products sold.
Ashwin, Bristol,
I think you will find that it is Apple who are being the difficult ones here, not O2. Every time I speak to O2, I seem to know more then them simply because they are not informed by Apple, until the last minute. Apple are playing games to up the hype!
David Moore, Alton, Hampshire
I to spent several hours on the o2 site trying to preorder with no luck. It was a complete shambles that should have been foreseen after the activation problems of the original iPhone. So much for being an early adoptor!
mike towers, ashford,
Are we surprised?The best just got better and we all know that! It's the software and ease of use that makes Apple stand apart from the crowd.
george, London,
Having tried countless times today and failed to get a iphone, my message to Apple is that they should review O2's exclusive status as soon as possible. The web failures are woeful, and the demand hardly unexpected. 02 are badly letting down a great product and risk tarnishing Apple's image.
Harvey Cook, Bromley, United Kingdom
Don't throw your toys out of the pram David, why shouldn't you wait in line like everyone else? Although I suppose buying a first generation iPhone at a high price with poor features does make you somewhat 'special'.
David, Newbury,
I attempted to try in the afternoon as well after the new system was in place and still no joy. O2 have been sending me texts for weeks now saying that we iphone users would be first to get new 3g model delivered, now they are advising us to wait in line like everyone else. NOT GOOD!
david barnett, london, uk