Jonathan Richards
Attend a special evening hosted by Mike Atherton
Having unleashed the information revolution, the world's largest technology companies are helping to fix one of its least desirable side-effects: information pollution.
Aware that many are drowning in a sea of digital communications, Microsoft, Google, Intel and IBM - among others - are co-operating to help people better manage the daily barrage of messages that they receive by computer or mobile phone.
A non-profit group they have set up - the Information Overload Research Group (IORG) - will help to research and publicise the problem, advise on best practice and help create better solutions to the 'digital distraction' that costs the US economy $650 billion a year in 'lost productivity', according to one estimate.
An internal study by Intel suggested that employees who were encouraged to limit the number of 'digital interruptions' they dealt with were more productive as a result. Google, meanwhile, has let its workers try a service called 'E-mail Addict' which cuts them off from their inboxes for 15 minutes.
John Tang, a researcher at IBM who is a member of the new group, said that large companies have long sought ways to prevent tools that were introduced to improve productivity from becoming a distraction. "There's a competitive advantage in figuring out how to address this problem," he told The New York Times.
Each day the average information worker checks his e-mail more than 50 times and visits more than 40 websites, according to RescueTime, a company that analyses computer use. "We are hunter-gatherers at the core," said Tony Wright, chief executive of RescueTime. "We open e-mail and hit 'send and receive' to see if something interesting has come in."
Already in Silicon Valley, a new language has sprung up around so-called 'information overload'. 'E-mail apnea', coined by the consumer trends author Linda Stone, refers to the habit of unconsciously holding one's breath when opening an inbox and being struck by the sheer volume of mail it contains.
The problem of getting so far behind in replying to e-mail that the only solution is for a person to delete all their old messages and start afresh with what is current has meanwhile been called 'e-mail bankruptcy'.
It is not just the technology itself that contributes to copious quantities of messages, however, but poor judgment on the part of some users, according to researchers. The injudicious use of the reply all button on e-mails, for instance, is widespread, they say.
Rebecca Jennings, an analyst at Forrester, said that some companies were beginning to address the problem of inbox clutter by using so-called "web 2.0" technologies which allowed workers involved in joint projects to create and share documents online. Colleagues could then access them when it suited.
"With e-mail, there's a tendency to 'cc' everyone, because you can, whereas what workers should be doing is taking two minutes to think: who really needs this?" she said. "If I had to photocopy this document, who would I physically walk around the office and give it to?"
Google's E-mail Addict allows users to click on a "take a break" button, which turns the screen grey and displays a message which reads: "Take a walk, get some real work done, or have a snack. We'll be back in 15 minutes!"
Another experiment at Intel was called 'zero e-mail Fridays', which encouraged workers to use face-to-face communication where possible. Sixty per cent of those who trialled the program recommended it for wider use across the company, Intel said.
The IORG, which also counts Morgan Stanley, the investment bank, Stanford University, and the University of California, among its members, will have its inaugural meeting in New York next month.
* Cisco Systems, the networking equipment company, is predicting a six-fold increase in internet traffic between 2007 and 2012, largely as a result of the burgeoning popularity of video on sites such as YouTube.
According to Cisco, online video, which accounted for 5 per cent of traffic in 2005 will represent 30 per cent of all information transferred via the internet by the end of this year, and 50 per cent by 2012.
The current volume of internet traffic each month - in terms of data sent - is seven exabytes, about the equivalent of two billion DVDs. That will grow to 44 exabytes a month by 2012, a study by Cisco suggests.
Industry sectors news at a glance. Interactive heatmap, video and podcast
Everything the Business Traveller needs to know to make a better trip
Get ready for the winter sports season, with our resort guides and snow reports
We are backing British business, what is the confidence of the nation and what businesses are succeeding?
Growing demand for energy, oil that is harder to reach and the rise of carbon dioxide emissions. We examine the energy challenge
With rail travel in Europe on the rise, we review the benefits of travelling by train
In this special section we explore new food trends to help improve your dinner party and impress guests
Enjoy further reading from Travel to Fashion, Business to Sport, discover more
1998
£47,955
12 months for the price of 11 and a 5% discount.
Offer ends 31/11/09
Check your free Experian credit report before applying
Car Insurance
£353 per day
Phonepay Plus
London
PwC’s Consulting practice helps businesses of all shapes and sizes work smarter and grow faster
PwC
£37,000
Department for Culture, Media and Sport
London
Currently £36,285
Department for Culture, Media and Sport
London
Moments from Battersea Park.
For sale with Winkworth
Find out about shared ownership.
See your free Experian credit report beforehand
Accommodation, flights, tickets to the race and a KL city tour for only £999pp
PremierHolidays.co.uk
For your ultimate tailor-made ski holiday, click here
Get covered on your travels with a superb range of policies at great prices. Visit InsureandGo.com
World Class Golf, Spa and preferential Beach Club. Private estate overlooking West Coast
Villas from £275 per night inclusive of Golf
Contact our advertising team for advertising and sponsorship in Times Online, The Times and The Sunday Times, or place your advertisement.
Times Online Services: Dating | Jobs | Property Search | Used Cars | Holidays | Births, Marriages, Deaths | Subscriptions | E-paper
News International associated websites: Globrix Property Search | Milkround
Copyright 2009 Times Newspapers Ltd.
This service is provided on Times Newspapers' standard Terms and Conditions. Please read our Privacy Policy.To inquire about a licence to reproduce material from Times Online, The Times or The Sunday Times, click here.This website is published by a member of the News International Group. News International Limited, 1 Virginia St, London E98 1XY, is the holding company for the News International group and is registered in England No 81701. VAT number GB 243 8054 69.