Jonathan Richards
2 for 1 tickets to Singin' In The Rain, this coming Monday. Book now
Microsoft has admitted that it still has not fixed the problem which has left tens of millions of Hotmail users unable to access their e-mail accounts over the past two days.
Access to all of Microsoft's web-based communication tools - including Hotmail and instant messaging accounts - has been intermittently blocked across the globe since about midday GMT on Tuesday.
The company previously said that it had resolved the problem and that access to Hotmail had been restored, but today Times Online has continued to receive comments from users in Europe and North America saying that their accounts were frozen.
In a statement this afternoon, Microsoft said: "We are aware that some customers may be experiencing difficulty accessing their Windows Live accounts. We’re actively investigating the cause and are working to take the appropriate steps to remedy the situation as rapidly as possible."
Many of the more than 80 million people who use Hotmail worldwide have expressed frustration that Microsoft claimed to have fixed the problem when in fact it was still working to resolve it.
"I think I'm most irritated about the fact that Microsoft is downplaying the extent of the problem," wrote one Hotmail user yesterday. "The outage is not resolved, and is now going into its second day."
The company has not given any indication as to the cause of the outage.
Several others have also suggested they will shifting to rival mail services such as Yahoo! or Gmail, Google's offering, as a result of the outage.
"I've just swapped from Hotmail to Gmail yesterday," wrote Martyn, from Dubai. "Not being able to access my account yesterday was the final straw. I've found Hotmail increasingly unreliable and I get lots of spam too."
'JCP', from La Jolla, in California, wrote: "For me, this is the last straw. It's hard to migrate to another service like gmail or yahoo, but the unreliability of hotmail has just gotten to be too consistent."
Among the countries where users have reported difficulties using Hotmail were the US, the UK, Finland, the Netherlands, France, the Czech Republic, and Honduras.
"Getting the login page, but won't go any further," wrote Nancy, a Hotmail user from Luton, just after noon today.
"I'm still down. Thursday 28th February at 06.34 in the morning. What is going on?," wrote Pat from Harrogate.
Hotmail, which has been rebranded Windows Live Hotmail since being taken over by Microsoft, accounts for 24 per cent of the world's web-based e-mail accounts, a fraction behind Yahoo!, which has 25 per cent. More than ten million people use the service in the UK alone, according to Nielsen Online.
Two weeks ago, eight million BlackBerry customers in the US were left without access to their e-mail for several hours. It was the second time in a year that the network had failed.
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I haven't been able to access my e-mails for a week now. I only get as far as my password and then I hit trouble. I am now considering changing to another provider. The only trouble is I need to get my contact names from hotmail - hopefully.
Jean, Laindon, Essex, England
6/4/08 I cannot get onto Hotmail this weekend and I am annoyed. I have a this problem before.
Jenny
Australia
Jennifer McLennan, Magnetic Island, Australia
have just gone to access my email, and it won't let me in, i hope this is not going to last to long.
maureen, plymouth, england.
Today Thursday 13th March in Spain. Hotmail has been out of order for 3 days now. I understand that problems can happen however there has been no communication from Microsoft to let us know it is their problem and not our computers that I am sure that most of us have wasted valuable time playing with in order to see if it is fact our computers. I have used Hotmail for years both in the U.K. and in Spain and have had very little problems. I am very dissapointed with you Microsoft.
pamela barsby, Oliva, Valencia, Spain
Its a done deal for me!!!!! im living in barcelona and i have been unable to login to mi account for almost 6 days!!!!! just opened a new gmail account!!!!!see ya
Marc, barcelona, spain
I still can't access my hotmail account after a week. I can't even open the login page. I would consider changing my email provider but first I need to login so I can get my contacts information.
Stuart, Heidelberg, Germany
i got so fed up with hotmail and its new incarnation that i changed to gmail which is much better and works very well with firefox
peter codner, devizes, england
We are still having problems with this. I wondered if anyone else is still unable to log on to hotmail, live or even msn. We just get 'timed out' every attempt.
Caroline, Bridgend, Wales
I am getting very tired of trying to find my emails .It is now over a week.It is now 4.3.08
ELIZABETHWENDY FORREST, YOUNG, AUSTRALIA
I realise it's unlikely but has the Hotmail problem had knock-on effects with other software? My broadband connection to BT has been dropping out intermittently for around a week now and the line is perfectly good as far as the phone is concerned.
Michael Gailer, Pirbright,
I have two Hotmail accounts (I pay for one of them to have additional benefits) and haven't had any problems accessing them at all. I've sent and received emails for the last few days without any interruptions.
I wonder if this is because I never signed up for the "Full Version of Windows Live Hotmail".
Albert, St Albans,
People, whatever you do, pick Gmail and not Yahoo. Micro$oft is in talks to buy Yahoo, and you can bet they'll screw that up as badly as they have Hotmail. They're just not able to handle the email game and never have been.
Get out while you can, if you stay you are just asking for trouble.
pc, nyc,
just opened a gmail acccount . i am fed up with hotmail and gmail has much better support and great on my iphone
lewis Hendry-Adams, edinburgh, uk
Just changed to Gmail today. Got fed up with hotmail. Apparently gmail's supposed to be much better anyway?
You can add Hong Kong to the list of other countries where Hotmail is down.
Jasmin, Hong Kong,
Hotmail went down for first time this morning (Fri 2/29) and still not up at 3PM - seems like the problem is spreading - Yikes, what is happening to Microsoft?
SuzyQ, San Francisco, California
It is not only happening in Europe and America, but Australia as well. I've lost all online contact with friends, hopefully this problem will be resolved soon or it is certainly the time to change webmail service.
Adam, Melbourne, Australia
This is the last straw .... I have been down since 2-18-08 and like others I have important info. coming through my email account and can't receive this info.
Roberta Allen, Ralls, Texas
Well its time to say bye bye i am off to gmail via linux.
been nice knowing you microsoft
paul, liverpool, merseyside
Can't believe this is happening. can't get in touch with outside world at all. please fix it as soon as possible.
noeline, dublin, ireland
I've always liked using hotmail because of how easy it is to use but when things like, shutting it down or what ever the reason maybe, causes me lots of fustration as I have bills to pay and important messages to recieve. Please can someone tell me whats going on exactly. Microsoft best have a very good reason.
hannah davies, dawlish, devon, england
Three and a half days and counting! Completely unable to gain access, and loosing customers into the bargain. I can't get to my contacts, so unable to let people know that I'm changing away from hotmail - that'll be the first thing I do when I can. Badly handled, Microsoft.
A Goodall, Notingham, England
Exeter, CA
Fri. Feb. 29 0530 pst
Hotmail is still not working. It's working 10 minutes away.
What is going on Microsoft. Speak up! Inquiring minds want to know.
PT near Fresno, Exeter,
had a hotmail account for 12 years same password all that time. Suddenly it won't recognise it and I can't access my email.
Screaming at screen as bills are on there to be paid.
Anyone else have this particular twist?
Stella UK
stella burton, Ipswich, UK
Im from SA...Its been down since the 25th feb 08 and still no luck. Maybe its the leap year that through Microsoft completely of course. Its extremely frastrating and at this point completely useless.
Taariq Tomlinson, Cape Town, South Africa
My hotmail account has been blocked fot three days now.
I was waiting for news from my daughter in America. I live in the Netherlands and hotmail is my way to stay in contact with my daughter and my grandson.
Dimf van Groesen, Oegstgeest, The Netherlands
I appreciate IT issues can be difficult to resolve especially on this scale. However this period and the lack of honest response is not appropriate and how am I supposed to work from home when I cannot acces simple "E" mail and this is today Friday 29th, now 4 days of no access I have set up another account but fear losing all saved mails and contacts like others, come on Microsoft get it together you pay the IT tech folk enough to be effective
Lizzie, York, UK
My hotmail has not been working since Monday afternoon. I cannot even access the log in page. It simply says, 'error on page' or 'server unavailable'.
I use two hotmail accounts, one for personal use and one for work. If I cannot access them it makes me look unprofessional when I cannot respond to enquiries, especially as I am just starting as self employed. I currently have no choice but to look for alternatives.
Emma, Lincolnshire, England
In Bali, Indonesia. Friday 2/29 at 8:30am and still have no service.
bella, Sanur,
I got my hotmail back...but ALL of my emails have been erased. I don't have one single address left in my account. I am so frustrated right now
dvika, toronto, canada
Well it's been since Tues.. and I have had no access to my email - it's Thursday night... It's getting a bit ridiculous.... At this point even the login page isn't coming up... but there are things I can't get to that I need (as we all do) and that's really frustrating.
Mel, Phoenix, AZ
I think its been down longer than two days because I have not been able to login since Friday the 22nd. I bet I am not the only one. I am sick of it and I pay extra to microsoft for my account.
MH, Chatham, Illinois
Still down for us in Austin too. Two full days and counting. Being a paying customer of MS's deluxe accounts doesn't seem to matter either. I can't even reach my billing info, nor any comment, support, or the likes for Microsoft either.
Michael, Austin, Texas, USA
i'm in dallas, texas, and still unable to access my hotmail account and it's nearly 3 pm US central time on thurs feb. 28. this is it for me, too, as once i get access, i save all the emails i need and open a gmail account
jrp, dallas, USA
I am in Pakistan ! also victim of blackout, none of Hotmail websites are opening, not even the login page ! and even MSN (webpage and messenger) is out. however it was accesible in the evening, hope microsoft comes up with solution quickly ! because i would hate to shift from hotmail to other service ! !
if this keeps on going then I will have to !!!
:(
Syed Jaad-ul-Haque, Karachi, Pakistan
And they want to get their hands on Yahoo!???
Carter, Parkersburg, USA/West Virginia
well i had a problem for about a few hours and that was it ,it has been fine before and afterthat
Mariam, Batley, West Yorkshire,England
I'm in Australia and have been experiencing intermittent problems with Hotmail access over the last few days. Come on guys sort it out before your nosedive in market share renders you totally useless.
Lola
lola , sydney, Australia
I live in Tokyo and have been unable to access my hotmail account for 2 days. Suffice to say I'm switching to Gmail. I feel like a badger without it's ample ballsack.
Jason Allen, Tokyo, Jaypan