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Facebook, the social networking site, has been accused of not keeping young users safe from sexual predators after an investigation revealed apparent defects in its safety controls.
The New York State attorney general has subpoenaed Facebook asking it to explain its security policy following an an undercover investigation in which authorities posing as teenagers received sexual advances within days of setting up profiles on the site.
In one instance, an investigator from the attorney general's office set up a profile for a 14-year-old girl who days later was contacted by a 24-year-old man asking for "nude pics."
When contacted about the message, Facebook said it would remove any post that violated its rules but a month later had still not taken any action.
The attorney general's office asked Facebook for documents relating to its security policy, as well as information about how it handles complaints from its 42 million users, according to the New York Times.
So far no charges against the company, which said it was taking the allegations "very seriously."
In a letter to Facebook's chief executive, the attorney general, Andrew Cuomo, said he was investigating whether Facebook's advertising was "materially misleading" under state laws that prohibit deceptive practices.
"'Facebook has the right to operate any type of Web site it deems fit,'' Mr Cuomo wrote. ''It does not have the right to represent that its site is safe and that it promptly responds to complaints when such statements are not accurate.''
The investigation follows calls from the 50 state attorneys general that social networking sites such Facebook and MySpace, which is owned by News Corporation, parent company of TimesOnline, improve safety measures for young users.
In July, MySpace said it removed the profiles of 29,000 convicted sex offenders from its database after cross-checking its members against offender registers.
As part of their investigation, officers at Mr Cuomo's office set up a profile for a 13-year-old girl, as well as one for an adult, who sent the teenager a message saying, "You've got quite a hot little bod."
When the investigator, posing as the girl's mother, forwarded the message to Facebook demanding that the company take action, there was no response.
The profile of the 24-year-old who asked for "nude pics" was still active a month after investigators - posing as the recipient - notified Facebook of his solicitations, Mr Cuomo said.
On its site, Facebook says it takes its users' safety "very seriously" and "quickly takes down any objectionable material that may be posted," in particular messages that "solicit personal information from anyone under 18."
In a statement yesterday, the company said: "'We take the concerns of the office of the New York attorney general very seriously."
The Child Exploitation and Online Protection (CEOP) Centre said today that it monitored all social networking sites for potential abuse by paedophiles, but did not single Facebook out as a cause for concern.
It said it was working with such sites to make children's safety "an utmost priority" and encouraged them to take responsibility for improving safeguards so that they were not "demonised" in the eyes of the public.
A Home Office spokeswoman said that new guidelines due out at the end of the year would force social networking sites to give users control over who can access their information, as well as make it easier for children to report problems or threatening behaviour they experience online.
"Social networking sites have exploded in recent years, and the Government wants to make sure that messages about how to use such sites safely continue to get through," she said.
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Thank you AG and New York.
Facebook should not present itself as safe for children, if that is not true. Facebook shold not say it responds to complaints quickly, if that is not true.
The government should do good and protect citizens from harm.
Ann Harper, Greer,
This is rubbish. It's up to parents to supervise what their children are doing on the net.
Graeme, London,
I agree with the AG's - let's take the responsibility AWAY from parents and pass it on to the social networking sites! After all, why should parents monitor the use of the internet by their own kids?! *end sarcasm*
I agree that there should be some monitoring going on - but let's put the safety where it SHOULD be... with the parents. Honestly, if you have any concern for your teen's safety online, then YOU should be doing something about it. Stop passing the buck! I have 2 teen kids and you bet your bottom dollar that I monitor EVERYTHING they do online.
Craig, San Diego, Ca
Since kids are way more likely to be sexually assaulted by family members and church acquaintances, than by online predators, when do governments intend to police family and religious functions proportionately to the way they do social websites?
James Davis, San Antonio, TX USA
The real safety should be the kids parents teaching them to be safe not making the companies do it due to lack of responsibility of the parents.
Jack, Jordan Town, USA
Facebook provides incredible support even compared to something you might have to pay for. I've sent several somewhat mundane issues of mine to facebook and a person responded in less than 3 days in all cases. Sometimes they even fixed a problem I was having with information about my account. Facebook is MUCH more secure than myspace because of the limited view of people's profiles. If someone is giving you a problem, report them and remove them from your friends list. It is also the responsibility of the user to determine if something is inappropriate and whether or not it should be avoided. The most powerful computer systems in the world would have a hard time doing this automatically and still allowing the user to maintain some usability. It cannot and should not be expect of a free service.
Michael , Houston,