Jonathan Richards
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Skype, the online phone company, was today working to fix an outage that left its 220 million users unable to make cheap calls over the internet.
The company said this afternoon said that its service was stabilising but that it had not yet resolved the problem, which was apparently caused by a fault in its software that means users could not sign on.
"We’re on the road to recovery. Skype is stabilising, but this process may continue throughout the day - we're not out of the woods yet," a statement on Skype's website said.
Skype's chief security officer, Kurt Sauer, told the New York Times that what had happened was caused by "a unique set of events, the genesis of which is not entirely understood".
The flaw existed in every version of the Skype software that had been downloaded since 2003, engineers at the company said, but they were unsure as why the error, which had lain dormant for four years, had only affected the network now.
One theory put forward by voice-over-internet-protocol (VoIP) experts was that the network Skype users to connect its callers had been unable to cope with the problems of scale that have accompanied an increased number of users.
Skype uses peer-to-peer technology to connect calls rather than routing them through a central hub, but it also relies on a number of servers around the world, known as supernodes, which help the network run smoothly.
"There is a danger that services designed to be highly disruptive to traditional telecoms business models have been developed without sufficient regard for resilience," Mark Main, an analyst at Ovum, said.
Steve Blood, a VoIP analyst at Gartner, said Skype's innovation had been to harness the processing power of computers to make calls, but that the 'supernode technology' on which its network relied was prone to problems as more and more users were recruited.
As many as 220 million people have registered with Skype, which allows its members to call each other for free using their computer, and a smaller number also use the service to call traditional phones at cheaper than market rates.
Mr Blood said that the impact on business was likely to be minimal, however, because although many companies now advised their employees to use VoIP to make personal calls while abroad, most had not replaced traditional phone networks with VoIP.
"Businesses recognise the risks of Skype, which has been prone to flaky service - but it's a good way of keeping costs down, and now that many companies are asking employees to pick up the cost of personal calls while they're abroad, it's increasingly used for that purpose," he said.
Skype, which was bought by eBay for $2.6 billion two years ago, was not immediately available for comment today.
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Could this have something to do with the recent law that was passed to make this form of communication open up a back door for the NSA to come in through?
Seems likely, that they had to do something system wide, in order to allow them the access they so desire...
Just a thought...
QuietBear, austin, USA/Texas
More power to Skype. My recent investigations to buy a new cell phone revealed to me how monopolistic and thus backwards the cell phone companies are. Open networks should mandated on all spectra granted by the government.
Fred, phoenix Arizona , USA
Skype is magic. Greatest invention since sliced bread.
The odd, occasional problem (e.g. 'outage' - terrible American expression) hardly warrants all the nasty comments we have seen/read recently.
I live in Venezuela and communicate regularly with Scotland, Australia, Costa Rica, China and France, to name a few.
VIVA SKYPE!!!!!!!!
Peter McLean, Caracas, Venezuela
I cannot understand the people who grumble about SKYPE . I have been a skype user for months and have had not trouble connecting at all. I have had very good connections to all of Europe, Australia and Asia. Maybe the people who have problems should look at their worn systems and their broadband connetions. Thank you Skype for the wonderful FREE service.
Lionel S. Balasuriya, Newport Beach, CA. USA
I have a few computers in the same house, all of which has it's own Skype account on it, they usually log in automatically. However, more often than not, when all 3 are logged in, the other accounts seem "off line", I can barely call my other PC's, let alone people abroad.
(I have top spec BB as well, so it's not hte connection)
Skype is a good idea, but pants to use, except on the rare occasion it works.
Luke, London,
Arthur - Do you work for microsoft? Skype is far better than MSN Messenger due to the bandwidth available the more people are online the better it gets.
I bunked off MSN to speak to my parents in Spain ages ago, Skype video and calling is much better than a lot of similar packages out there.
N Morgan, York, UK
Hi Jonathan,
I read some comments and articles that without knowing anything about P2P, they doubt what Skype say.
I just lecture about introduction to P2P. It is rather easy to understand, difficult to write and long to repair.
Mario Ruiz, allendale, us
It is amazing to use skype to make a call with a traditional telephone.Much cheap,more convenient.
sarah, newcastle, durham
Why use Skype? Windows Live Messenger is much better. Both the sound and video are superior. Far more people use WLM so you get more contacts.
Arthur, Coventry,
Don't be a muppet Al.
Dean, Gibraltar,
Gosh, what the hell is going on with Skype? It's been on the fritz on the second day in a row. Do the brains from Estonia realise what's going on?
Egor, Moscow, Russia
Carry on the great work Skype! Never let the begrudgers get you down. You help the world to communicate - gratis.
Eamonn, Dublin, Ireland
Al, looks like it. My experience is that I haven't been out completely; from time to time I get a connection, and I'm actually on a skyeout call right now - on hold as I type. My credit's still there.
Jonathan, Woking,
Hey , I have just been connected,
7.57 pm but , I see no one can receive my messages , but at least it is a start back to normality, there are also nearly 4 million others on line too.
Fingers crossed Skype have sorted the problem. !
Maggie Millington, Brittany , France
Skype costs money ONLY when you call a non-Skype user to his/her normal phone. Skype to Skype costs nothing. Despite the slight irritant of a small time delay, which makes conversation slightly awkward until one gets used to it (in about a minute!), Skype is a real bonus for talking with friends, etc., worldwide. My downtime last night (Irish Time) is nothing compared to the ongoing benefits.
Eamonn, Dublin, Ireland
Why wouldn't it? Anyway, you can log into your skype account on skype.com even though you can't log into your call/contacts skype. The website will show you the status of your credit
Paul, Tokyo,
Hi, On the skype problem, My skype has not worked for about two months and i have given up complaining to skype about it, they come back with different reasons all the time as to why they think its not working, but i still cant log on to make calls.
Regards
martin harley, welwyn garden city, Herts
My Skype credit came back in full when the network came up.
Mark, Roatan, Honduras
Skipe is giving unprecedented service around the Globe to millions of people in the 21 Century. One or two glitches should not get adverse comments by so called pundits and analysts.
Skipe..please continue your good job and you are a winner as always.
Cheers to all team members..!!
Kolluri, Hyderabad, India
Yes it will retain the credit that you had before it went offline. All of your account information, including the list of contacts, is retained.
Ian, Fredrerick , USA MD
Skype said 24 hours to get back its been 30hours. Its pathetic,, Werll it is iwned by ebay.. so that say everything about them
mark, somerset, uk
Poor Skype! It provides a wonderful service and it really tries to serve its customers. As a regular Skype user, I hope that it manages to resolve the problems and would like to express my continued support for this wonderful company.
John Pike mander, London, UK
There was an outage yesterday also, and when the service came back up all the user info was intact. I believe this problem just affects login.
Chris, Portland, OR
Itâs only a couple of decades ago that BT was this bad.
Dave Hinton, London, England
when Skype does finally come back will it return with the credit that you had before it went off line? can anyone help with this one??
al, Kent, UK