David Brown
Enter our Snapshots of Summer photography competition
An internet company has been ordered to pay damages of £750 to the recipient of an unwanted advertising e-mail, in what is set to be a landmark ruling on the cost of spam.
Gordon Dick, of Edinburgh, sued Transcom for sending him the e-mail, which he claimed broke antispam laws. He was also awarded legal costs of £616.66.
His case is the first in which a British court has set the level of compensation for spam. An estimated seven billion junk e-mails are sent worldwide each month and it is believed that spam accounts for three quarters of the e-mails that are sent in Britain.
More than a third of top companies fail to abide by the antispamming law, which gives customers the chance to opt out of unwanted e-mails.
Mr Dick said: “The courts have shown they are sensitive to putting right these misdemeanours, and the small claims procedures are ideally suited to take low-cost legal action.” He claimed that Transcom, based in Henley-on-Thames, Oxfordshire, had breached the Data Protection Act and the Privacy and Electronic Communication Regulations. The Data Protection Act covers the unlawful obtaining of an e-mail address, while the regulations cover the damage caused by the sending of the junk message.
Mr Dick told Edinburgh Sheriff Court that his e-mail address had been “harvested” by Transcom from an e-mail group of which he was a member. The message he received had been sent to 72,000 people.
He sued for the maximum amount allowed in a sheriff court, the equivalent of the small claims court in England.
Mr Dick, 30, an electronic marketing specialist, said: “When I contacted them they told me to sue them, so I did. They tried to argue to belittle the impact that an e-mail can have, but the sheriff was having none of it.”
He told The Times that the address Transcom used had only been used to sign up to the mailing list and had never received junk mail before. “Most spam comes from abroad and there is nothing much I can do about that, but we cannot throw stones at other countries unless we tackle the problem here,” he said.
Mr Dick has set up a website, scotchspam.org.uk, that advises other computer users how to seek a claim for damages. “The courts have now sent a clear message, spam will not be tolerated and individuals’ rights to not have their mailbox filled with unsolicited advertising will be upheld,” he said.
“It has been clear to me throughout my case and in front of each sheriff that they have little time for spammers and their antisocial actions.”
Transcom, which specialises in satellite communication and military customers, said that it had offered an out-of-court settlement of £750. It was not present at the final hearing.
William Smith, a company director, told the magazine OutLaw that Mr Dick’s address had appeared on its files as a customer after the company was placed on the e-mail group without its authorisation. “Every year we send out a mail with our special offer to customers and to people who have contacted the business about our services. In the the years we have done that we have had only one complaint, and that was from Gordon Dick,” he said. “The mail has everything it should — a button saying unsubscribe. It says if you do not want to receive this, let us know . . . but Mr Dick didn’t do any of that.”
In 2005 a compensation claim for spam ended in an out-of-court payment of £270 plus £30 costs. Nigel Roberts, 37, who runs an internet company in the Channel Islands, sued after receiving unwanted e-mails for a car company and a fax broadcasting business.
Billions sent every month
— An e-mail is defined as spam if it is both unsolicited and sent in bulk
— Spam accounts for more than three quarters of all e-mails in Europe, North America and Australasia
— Britain is the fourth most prolific spam originator, after the US, China and Russia
— Spam e-mails cost the British economy £1.3 billion a year
Source: Spamhaus, European Commission and APACS
Win a luxury weekend to Newcastle and its neighbour Gateshead, find out more here
Risk, resilience and embracing new technology
Industry sectors news at a glance. Interactive heatmap, video and podcast
Discover the collective power of smart thinking. Submit a solution and be in with a chance to win a Flip MinoHD Camcorder
The inside track on current trends in the charity, not for profit and social enterprise sectors
Everything the Business Traveller needs to know to make a better trip
Make the most of the summer and enter our fabulous photographic competition, you could win a £5000 holiday
Corsica is an island of beauty and contrast, an ideal holiday destination
Enjoy further reading from Travel to Fashion, Business to Sport, discover more
Shortcuts to help you find sections and articles
The clever way to lease a new car is with Car leasing made simple™
2009
42,945
2008
71,450
Car Insurance
Not Specified
MI6
UK-based
£60,000
The Environment Agency
Bristol
Up to £90K
Boots
Midlands
OTE £85k
Credit Protection Association
Nationwide Opportunities
Completely London
Luxury Condo's in Manhattan with NYC views
The best new homes in Wimbledon?
Nationwide
Save up to £1,000 per couple with Elite Vacations at the five-star Constance Lemuria Resort
and do the British Isles this Summer.
Save up to 60% with Oxford Hotels and Inns
Try our inspiring luxury holidays to the Indian Subcontinent and South East Asia.
Great offers available
8 fabulous Canadian cities ...you won’t find cheaper
Contact our advertising team for advertising and sponsorship in Times Online, The Times and The Sunday Times, or place your advertisement.
Times Online Services: Dating | Jobs | Property Search | Used Cars | Holidays | Births, Marriages, Deaths | Subscriptions | E-paper
News International associated websites: Globrix Property Search | Property Finder | Milkround
Copyright 2009 Times Newspapers Ltd.
This service is provided on Times Newspapers' standard Terms and Conditions. Please read our Privacy Policy.To inquire about a licence to reproduce material from Times Online, The Times or The Sunday Times, click here.This website is published by a member of the News International Group. News International Limited, 1 Virginia St, London E98 1XY, is the holding company for the News International group and is registered in England No 81701. VAT number GB 243 8054 69.
Congratulations Mr. Dick.
A couple of ways to cut down on spam is:-
1. Don't have a catchall email address. Buying your own domain name is even better.
2. Ditch Outlook/Outlook Express and get Mozilla Thunderbird. You can then set it to download headers only. 99% of spam has an image in it, tagged with a unique ID referencing your email address. Merely looking at the image in Outlook's preview marks you as valid on the spam server and obviously need more spam.
By getting the headers only, you never see the image and sooner or later marked as dead - no more spam.
You quickly learn to read email headers, which are real and which are spam. Deleting the header, deletes the email from your mail server with never having to see it.
ID tagging is used because spam emails have fake return addresses so can't be bounced back to the spammer.
Ed, Harrogate, UK
What on earth, I get so much spam a day, I have never signed my email address up to anything in the past, 3 years I think it is now.
and Every day I get atleast 200 + spam emails, from different email addresses and I cant do anything about them!
As they dont have a link to make them stop sending them, or a company name anywhere, I cant do much about it.
What should I do?
Liam Moore, Bournemouth, UK
I was under the impression that the sender's email address can be automatically verified by email servers, but that most if not all ISPs do not enable this feature. Surely if it became law to enforce this verification, most spam would be stopped overnight (if only until spammers got around that solution).
Sam, Sheffield, UK
My preferred method is to give the spammer every opportunity to comply with my requests to be removed from their mailing list, and if they persist, to make a formal complaint to the Information Commissioner's office. It may take more time, but it's free and it seems surer to find the real bad guys. I know various spammers and crooks forge my own email addresses, and if as a result of their activity a company finds one of my addresses on their books, I'm prepared to give them a chance to rectify the mistake. It appears Mr Dick isn't.
Ian Kemmish, Biggleswade, UK
What Mr Smith also glosses over is that having an unsubscribe link is only one of three requirements for a marketing email to be sent legitimately. He did not comply with the others (in particular, Mr Dick was not a former customer of his) and so he was clearly in breach of the rules.
Also, I agree with Sue from Birminham that we are always told not to click on unsubscribe links, so this part of the law is pretty useless anyway.
Edward Phillips, Maidenhead, UK
And now it is time to go after the unwanted sales calls nuisance.
Dr. J. Gokhale, Bangalore, , India.
It's all very well Smith saying that Dick could have pressed the unsubscribe button, but anti-virus warnings tell us not to click on such buttons lest they unleash viruses/trojans on us.
Sue, Birmingham, UK
I congratulate Gordon on taking a firm stand.
Nigel Roberts, ALDERNEY, GG