Elizabeth Judge, Telecoms Correspondent
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Pipex, Britain’s fifth-biggest internet service provider, has agreed a £210 million deal to sell its broadband base to Tiscali.
The internet group announced today that it has reached an agreement to sell off Pipex’s one million consumer and small-business customers to its Italian rival.
Pipex, chaired by Peter Dubens, had hoped to sell off its entire business. It had put a price on the whole group of about £400 million. As well as offering broadband services to consumers and small businesses, Pipex, whose brands include Freedom2surf and Toucan, provides internet hosting services. It also has a Wi-Max venture with Intel.
It is understood that prospective buyers for the Pipex group were deterred by the difficulty and cost of integrating Pipex’s broadband customers into their own businesses.
Pipex has been built up through a series of acquisitions over several years. The sale of the business, which had been eyed by several players, including BT, marks the end of one of Britain’s last independent broadband customer bases.
A rush to grab market share in high-speed internet has already seen a slew of tie-ups in the sector. Last year the UK arm of AOL was snapped up for £370 million by Carphone Warehouse. The satellite broadcaster BSkyB secured the broadband provider EasyNet in a £211 million deal in 2005. Virgin Media, the cable group, is currently being stalked by Carlyle, the private equity firm.
Pipex's move to exit now is thought to have been triggered in part by its unwillingness to keep up with the big-name brands crowding the high street and their “free” broadband offers by ploughing money into advertising and marketing.
Tiscali, which has itself been regarded as a potential target, has insisted that it is not for sale.
After merging with HomeChoice, the video-on-demand service, last year, it is determined to forge ahead in competition with players like Virgin Media and BT.
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My fiance works for Pipex; only one year ago he moved 200 miles across the country to work for them, now he's been told to get lost. Ironically, this happened to him in his previous job - department moved outside the UK, UK staff get the chop.
It will keep happening. :(
He says he feels sorry for all the customers he has spoken to recently who moved from Tiscali saying how awful it was; now they are stuck with Tiscali again.
Shoshannah McCarthy, Hatfield, UK
Having, unfortunatly, been a past customer of Tiscali, and suffered from their incompetence I have now just changed both my home and my business pipex broadband services to another ISP. Anyone with any sense will get out before Tiscali take over. I expect the exodus to dwarf the Isrealites fleeing Egypt, by its sheer volume.
I pity anyone who stays with Pipex and has to put up with Tiscali.
Kevin OHara, Worcester, UK
I have been with Bulldog Broadband for two years. They were bought up by Pipex last year. The customer service is bad, reflected by their online forums. I am moving over to Virgin Media now. Thank goodness! It's about time the big broadband providers started thinking about their shoddy customer service, instead of how much money they can make out of big money making sell offs. OFCOM and the government should make sure that customers aren't tied into 12 month contracts when customer satisfation and service is so poor in general.
Mark Holding, Nottingham,
how will this sale of pipex to tiscali effect my cotract to
pipex for broadband and phone calls
joseph dyer, wythall, bromsgrove england